Nothing contained within these terms and conditions affect your statutory right as a consumer.

PAYMENT AND PRICING:

We accept payment by Visa, Delta, Mastercard, and Switch cards.

All coffee prices are subject to VAT at 18% rate unless otherwise stated and include a Rf 1,000 delivery charge within Rwanda. We are happy to quote for delivery outside Rwanda. We offer a comprehensive discount structure for those ordering large amounts of coffee. 

CUSTOMER SERVICE:

Pedro’s Coffee can be contacted during normal working hours (8:00am – 5:00pm Monday to Friday). Please see our contact us page for more information.

DELIVERY:

We will endeavor to fulfill your order and deliver the goods to you within three working days of the placing of your order within Rwanda. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

CANCELLATIONS & RETURNS:

You can return goods you have ordered from us if the Merchandise is not satisfactory or which does not correspond with its description.

Goods must be returned / exchanged within 14 days in their original condition after this we reserve the right to accept a refund or exchange. Please email us at info@pedroscoffeerw.com for a returns form. The goods are your responsibility until we receive them here so please use recorded post the back to our offices. We will issue a full refund or exchange (excluding original delivery charge) within 7 days after we receive the goods back.

If you wish to cancel your order:

(a) You can notify us by email to info@pedroscoffeerw.com or call us on +250 786534026 before we have dispatched the goods to you or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.

Please send back the goods to: Plot 12, Kigali Special Economic Zone, Ndera, Gasabo, P.O. Box: 4144, Kigali, Rwanda, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. 

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